> ## Documentation Index
> Fetch the complete documentation index at: https://docs.loosh.app/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Verify your identity

> Why verification is required and what you will need.

Simply put, it keeps you and everyone else safe. Identity verification is a regulatory compliance requirement (FICA) to confirm who you are before we pay money to someone. It is a one-time check handled internally, or by our verification partner Sumsub. Your profile pages and screens will show your verification status as **Pending verification** until verification is complete

## What it unlocks

|                                                             |                                                                |
| ----------------------------------------------------------- | -------------------------------------------------------------- |
| **Withdrawing** to a bank account or FNB eWallet            | Blocked until verified                                         |
| **Your sign-up bonus**                                      | Released when your identity is approved — one bonus per person |
| **Organization, Project and Professional (social) wallets** | Need a verified identity to create                             |
| **Sending, receiving and cash tokens**                      | Works without verifying                                        |

So you can use Loosh before verifying — you just cannot take money out until you are verified.

## What to have ready

* A photo of your ID document — ID card, passport or driver's license
* A quick selfie, so we know it is really you
* About three minutes

Good light and the whole document in frame make the difference between passing first time and being asked again.

## How it goes

<Steps>
  <Step title="Start">
    From **Withdraw** on a wallet, or from the bonus tile on your wallet.
  </Step>

  <Step title="Capture">
    Sumsub takes over inside the app to photograph your document and check it is a live person holding it.
  </Step>

  <Step title="Review">
    Usually a few minutes. Keep the app open and the screen updates itself when the result lands — there is a **Refresh** if it seems slow.
  </Step>
</Steps>

If something did not match, the app says so and gives you **Try again** — most failures are a blurry photo or a cut-off edge, and a second attempt with better light clears them. If you are asked for more, the app usually says what is missing.

If the same document keeps failing, [contact support](/docs/help/contact-support) rather than trying repeatedly — some rejections cannot be cleared by retrying.

## The verification fee

There is a one-time fee for the identity check. You pay nothing when you verify — it is deducted from your **first withdrawal**, and only ever once.

You will see it before you commit: named on the withdrawal amount screen, and again as **One-time KYC fee** on the review screen above what you receive. The amount differs by country and can change, so it is shown in the app rather than printed here.

<Card title="Next: top up" icon="arrow-right" href="/docs/get-started/add-money">
  Put money into your wallet with a card.
</Card>